Impact

The business operates an employee-ownership model, which gives the staff in this typically low-paid industry both a share of the profits of the business and a voice in how the organisation is run. This is not only beneficial to the staff themselves, but also results in a better quality of care for the service-users: CASA is able to achieve considerably lower staff churn than the rest of the industry which means the service users generally benefit from having one main carer rather than a changing mix of carers which is usually often the case in the sector.